Airline Compensation Guides

Every airline is legally required to pay compensation for delays, cancellations, and denied boarding. Find your airline below for a detailed claims guide.

Ryanair

High volume

Europe's largest low-cost carrier. Known for strict policies but legally required to pay compensation.

View compensation guide

EasyJet

Popular

UK's largest airline by passenger numbers. Generally processes claims within 28 days.

View compensation guide

British Airways

Premium

UK flag carrier. Well-established claims process with good customer service.

View compensation guide

Wizz Air

Growing

Fast-growing low-cost carrier. Can be challenging to claim from directly.

View compensation guide

Jet2

Leisure

Popular UK leisure airline. Known for good customer service and package holidays.

View compensation guide

TUI

Holiday

Europe's largest holiday company. Operates both scheduled and charter flights.

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Lufthansa

Premium

German flag carrier. Part of Lufthansa Group with professional claims handling.

View compensation guide

KLM

Premium

Dutch carrier with extensive UK regional connections via Amsterdam.

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Air France

Premium

French flag carrier. Popular for connections via Paris CDG.

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Iberia

Premium

Spanish flag carrier. Part of IAG, great for Spain and Latin America.

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Aer Lingus

Popular

Irish carrier. Very popular UK-Ireland routes and US connections.

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Swiss

Premium

Premium Swiss carrier. Connections via Zurich to worldwide destinations.

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TAP Portugal

Popular

Portuguese carrier. Leading airline between Europe and Brazil.

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Brussels Airlines

Popular

Belgian carrier. Excellent Africa network via Brussels hub.

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Finnair

Premium

Finnish carrier. Shortest route to Asia via Helsinki.

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LOT Polish

Growing

Polish flag carrier. Growing UK network with Star Alliance connections.

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Aegean

Popular

Greek carrier. Popular for Greece routes and island connections.

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Norwegian

Budget

Scandinavian low-cost carrier. Popular for Nordic destinations.

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Vueling

Budget

Spanish low-cost carrier. Part of IAG, popular for Spain routes.

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Eurowings

Budget

Lufthansa's low-cost arm. Growing UK presence to Germany.

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Volotea

Budget

Spanish low-cost carrier serving smaller European cities.

View compensation guide

Your Rights Apply to All Airlines

EU261 and UK261 regulations apply to all airlines, whether budget or premium. Here's what you need to know:

Covered Flights

  • • Any flight departing from a UK airport
  • • Any flight departing from an EU airport
  • • Flights arriving in UK/EU on UK/EU airlines
  • • Both scheduled and charter flights

Compensation Amounts

  • • Short-haul (under 1,500km): £220
  • • Medium-haul (1,500-3,500km): £350
  • • Long-haul (over 3,500km): £520
  • • Same rates for all airlines

Tips for Claiming from Airlines

Keep All Documentation

Save your booking confirmation, boarding passes, and any communication from the airline about delays or cancellations.

Know the Reason for Disruption

Ask the airline for the reason in writing. "Extraordinary circumstances" like weather may exempt them, but technical faults don't.

Don't Accept Vouchers

Airlines may offer vouchers instead of cash. You're entitled to monetary compensation - don't settle for less.

Be Persistent

Airlines often reject valid claims initially. If you believe you're entitled to compensation, appeal or seek help.

Not Sure If You Can Claim?

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