How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from Brussels Airlines?

Brussels Airlines has an online claims form in their Customer Service section. You'll need your booking reference, flight details, and passenger information. As a Lufthansa Group airline, they follow established claims processes.

How long does Brussels Airlines take to process claims?

Brussels Airlines typically responds within 6-8 weeks. As part of Lufthansa Group, they have professional systems in place, though busy periods can cause delays.

Is Brussels Airlines the same as Lufthansa?

Brussels Airlines is part of the Lufthansa Group but operates as a separate airline. Claims must be made to Brussels Airlines directly if they operated your flight.

Does Brussels Airlines fly to Africa from the UK?

Yes, Brussels Airlines has an excellent Africa network via Brussels, including destinations in central and west Africa. These long-haul routes qualify for up to £520 compensation.

Are Brussels connections covered?

Yes, if you booked a connecting journey through Brussels on a single booking and arrived 3+ hours late at your final destination due to Brussels Airlines' delay, you can claim.

Brussels Airlines Flight Delay Compensation

Was your Brussels Airlines flight delayed or cancelled? The Belgian carrier must comply with EU261 and UK261 regulations. You could claim up to £520 compensation.

Check If You Can Claim

Claiming Compensation from Brussels Airlines

Brussels Airlines is Belgium's flag carrier and part of the Lufthansa Group. They operate from Brussels Airport as their hub, offering extensive connections to African destinations alongside European routes.

For UK travellers, Brussels Airlines provides direct flights to Brussels plus excellent connections to Africa, particularly destinations in the Democratic Republic of Congo, Rwanda, and other central/west African countries. All routes are covered by compensation regulations.

Brussels Airlines' Claims Reputation

As a Lufthansa Group airline, Brussels Airlines follows professional claims procedures. They generally respond within reasonable timeframes and have structured customer service. However, like all airlines, they may initially cite extraordinary circumstances.

Your Rights When Flying Brussels Airlines

Flight Delays

Arrive 3+ hours late? You're entitled to compensation of £220-£520 depending on total journey distance.

Cancellations

Cancelled flights entitle you to compensation unless you received 14+ days notice or a suitable alternative.

Africa Connections

Long-haul flights to Africa via Brussels qualify for up to £520 compensation — the maximum available amount.

Brussels Hub

Missed your connection through Brussels due to the airline's delay? You can claim based on final destination arrival.

Popular Brussels Airlines Routes from the UK

Brussels Airlines connects the UK to Brussels and onwards to Africa and beyond:

London Heathrow - Brussels

Manchester - Brussels

Birmingham - Brussels

Edinburgh - Brussels

London - Kinshasa (via Brussels)

London - Kigali (via Brussels)

Brussels Airlines has one of Europe's strongest African networks, with destinations including Kinshasa, Entebbe, Bujumbura, and more.

Brussels Airlines Compensation Amounts

Compensation is based on total journey distance to your final destination.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

UK-Brussels is short-haul (£220), but African connections qualify for £520.

How Brussels Airlines Handles Claims

Lufthansa Group Standards

Brussels Airlines follows Lufthansa Group's customer service procedures, providing structured and professional claims handling.

Belgian Regulation

Brussels Airlines is regulated by Belgian aviation authorities. Unresolved disputes can be escalated to the Belgian consumer ombudsman.

Online Claims

Their online claims system is user-friendly and allows you to track your claim status through their website.

Tips for Claiming from Brussels Airlines

Calculate Full Distance

African connections through Brussels significantly increase your compensation.

Claim Direct

Claim from Brussels Airlines even if you booked via Lufthansa or Star Alliance.

Track Connection Times

Document missed connections and actual arrival at your final destination.

Use Belgian ADR

Belgian consumer bodies can help resolve disputes if the airline doesn't respond.

Brussels Airlines Compensation FAQs

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