How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from Eurowings?

Eurowings has an online feedback form on their website. Navigate to their Help & Contact section and select the compensation request option. You'll need your booking reference, flight details, and passenger information.

Is Eurowings the same as Lufthansa?

Eurowings is Lufthansa's low-cost subsidiary, but they're legally separate airlines. Claims must be made directly to Eurowings if they operated your flight, not to Lufthansa.

How long does Eurowings take to process claims?

Eurowings typically responds within 6-10 weeks. As a growing airline with increasing UK presence, processing times can vary. Follow up if you don't hear back within 8 weeks.

What airports does Eurowings fly from in the UK?

Eurowings has been expanding its UK network, operating from various airports including Birmingham, Manchester, and Edinburgh with routes to German cities and other European destinations.

Can I escalate unresolved Eurowings claims?

Yes, Eurowings is regulated by German authorities. You can escalate to söp (Schlichtungsstelle für den öffentlichen Personenverkehr) or use the UK CAA for flights departing from the UK.

Eurowings Flight Delay Compensation

Was your Eurowings flight delayed or cancelled? Lufthansa's low-cost arm must comply with EU261 and UK261 regulations. You could claim up to £520 compensation.

Check If You Can Claim

Claiming Compensation from Eurowings

Eurowings is Lufthansa Group's low-cost carrier, competing with Ryanair and EasyJet on European routes. They've been expanding their UK presence, offering budget-friendly options to German cities and other European destinations.

Despite being a low-cost carrier, Eurowings is backed by Lufthansa's operations and follows EU regulations. All flights are covered by passenger rights legislation, meaning compensation is due when things go wrong.

Eurowings' Claims Reputation

Eurowings has a mixed reputation for claims handling. While they benefit from Lufthansa Group's systems, as a low-cost carrier they may initially resist paying. Persistence and escalation to German authorities can be effective.

Your Rights When Flying Eurowings

Flight Delays

Arrive 3+ hours late? You're entitled to £220-£350 compensation for most Eurowings routes from the UK.

Cancellations

Cancelled Eurowings flights entitle you to compensation unless you received 14+ days notice or a suitable alternative.

German Hub Connections

Many passengers connect via Düsseldorf or Cologne. Missed connections on a single booking can qualify for compensation.

Low-Cost Rights

Budget ticket price doesn't affect your rights. You're entitled to the same compensation as premium passengers.

Popular Eurowings Routes from the UK

Eurowings connects the UK to German cities and other European destinations:

Birmingham - Düsseldorf

Manchester - Düsseldorf

Edinburgh - Düsseldorf

Birmingham - Cologne

Manchester - Hamburg

Edinburgh - Stuttgart

Eurowings also offers routes to popular holiday destinations from German hubs.

Eurowings Compensation Amounts

Compensation is based on flight distance — most UK-Germany routes qualify for £220.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

UK to German cities is typically 600-1,200km, qualifying for £220 compensation.

How Eurowings Handles Claims

Lufthansa Systems

Eurowings uses Lufthansa Group's customer service infrastructure, which is more professional than some independent budget carriers.

German Regulation

Eurowings is regulated by German aviation authorities. The German ADR scheme (söp) can help resolve disputes effectively.

Response Times

Expect 6-10 weeks for a response. As a growing airline, their claims capacity is still developing.

Tips for Claiming from Eurowings

Claim from Eurowings, Not Lufthansa

Even if booked through Lufthansa, claim from the operating airline.

Use German ADR

The German dispute resolution scheme (söp) is effective for unresolved claims.

Document Hub Connections

If connecting through German airports, track your full journey timing.

Be Patient but Persistent

Eurowings is growing — claims processing can take time, but don't give up.

Eurowings Compensation FAQs

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