How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from Iberia?

Iberia has an online claims form in their Customer Service section. You'll need your booking reference (locator), flight details, and ID. As part of IAG (same group as British Airways), they have established claims processes.

How long does Iberia take to process claims?

Iberia typically responds within 6-8 weeks, though it can take longer. If you don't hear back within 8 weeks, follow up through their website or consider escalating.

Can I claim for Iberia Express flights?

Yes, Iberia Express is a separate airline but follows the same regulations. For Iberia Express flights, you should submit your claim to Iberia Express directly, not the main Iberia airline.

What if I booked through British Airways but flew Iberia?

Claim from the operating airline (Iberia), not the airline you booked with. The operating carrier is responsible for compensation, regardless of how you purchased your ticket.

Does Iberia fly to Latin America from the UK?

Iberia offers excellent connections from the UK to Latin America via Madrid. These long-haul routes qualify for up to £520 compensation if delayed 3+ hours at your final destination.

Iberia Flight Delay Compensation

Was your Iberia flight delayed or cancelled? Spain's flag carrier must comply with EU261 and UK261 regulations. You could claim up to £520 compensation.

Check If You Can Claim

Claiming Compensation from Iberia

Iberia is Spain's national airline and part of the International Airlines Group (IAG), which also owns British Airways, Vueling, and Aer Lingus. They operate an extensive network from their Madrid-Barajas hub, making them particularly popular for UK passengers traveling to Spain and Latin America.

As a full-service carrier, Iberia offers direct flights from London and connections to destinations across Spain, Latin America, and beyond. All these routes are covered by passenger compensation regulations.

Iberia's Claims Reputation

Iberia handles claims through a reasonably structured process. As part of IAG, they have professional customer service standards, though they may initially resist paying. Valid claims are generally honoured after proper follow-up.

Your Rights When Flying Iberia

Flight Delays

Arrive 3+ hours late at your final destination? Compensation ranges from £220-£520 based on total journey distance.

Cancellations

Iberia cancellations entitle you to compensation unless you received 14+ days notice or were offered a suitable alternative flight.

Madrid Connections

Missed your connection through Madrid due to an Iberia delay? You can claim if you arrived 3+ hours late at your final destination.

Latin America Routes

Long-haul flights to the Americas via Madrid qualify for up to £520 compensation — the maximum amount available.

Popular Iberia Routes from the UK

Iberia connects the UK to Spain and Latin America via Madrid:

London Heathrow - Madrid

London Gatwick - Madrid

Manchester - Madrid

London - Barcelona (via Madrid)

London - Buenos Aires (via Madrid)

London - Mexico City (via Madrid)

Popular connecting destinations include São Paulo, Lima, Bogotá, and other Latin American capitals.

Iberia Compensation Amounts

Compensation is based on total journey distance to your final destination.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

UK-Madrid is medium-haul (£350), but Latin America connections qualify for £520.

How Iberia Handles Claims

IAG Standards

As part of IAG, Iberia follows similar claims processes to British Airways. They have a professional approach, though response times vary.

Spanish Regulations

Iberia is regulated by AESA (Spanish Aviation Safety Agency). You can escalate unresolved claims to this body if Iberia doesn't respond satisfactorily.

Iberia Express Distinction

Iberia Express is a separate legal entity. If your flight was operated by Iberia Express, claim from them directly, not the main Iberia airline.

Tips for Claiming from Iberia

Check the Operating Airline

Distinguish between Iberia, Iberia Express, and codeshare partners.

Calculate Total Distance

Latin America routes significantly increase your potential compensation.

Use Spanish ADR if Needed

AESA can help resolve disputes if Iberia rejects a valid claim.

Avios Members

If you're an Avios member, you can still claim cash compensation — don't accept points instead.

Iberia Compensation FAQs

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