How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from Jet2?

You can submit a claim through Jet2's website under their Customer Support section. You'll need your booking reference, flight details, and reason for the disruption. Jet2 is known for relatively good customer service.

Is Jet2 good at paying compensation?

Jet2 has a generally positive reputation for customer service in the leisure airline sector. They typically process valid claims reasonably efficiently, though complex cases may take longer.

Can I claim if I booked a Jet2holidays package?

Yes, if your flight was operated by Jet2, you can claim compensation regardless of whether you booked a flight-only or package holiday. The EU261/UK261 regulations apply to the flight itself.

What if my Jet2 flight was delayed due to late aircraft rotation?

If your flight was delayed because the aircraft was late arriving from a previous flight, this is generally NOT an extraordinary circumstance and you should be entitled to compensation.

Are Jet2 charter flights covered?

Yes, EU261/UK261 applies to both scheduled and charter flights. Whether your Jet2 flight was scheduled or chartered as part of a package, you're covered by the same regulations.

Jet2 Flight Delay Compensation

Was your Jet2 flight delayed or cancelled? You could be entitled to up to £520 in compensation under EU261 and UK261 regulations.

Check If You Can Claim

Claiming Compensation from Jet2

Jet2 is a popular UK leisure airline based at Leeds Bradford Airport, with additional bases at airports across the UK including Manchester, East Midlands, Edinburgh, and Newcastle. They're known for their focus on holiday destinations and package holidays through Jet2holidays.

Jet2 is subject to the same EU261 and UK261 regulations as all other airlines. Their reputation for customer service tends to be better than some low-cost carriers, which can make the claims process smoother.

Jet2's Customer Service

Jet2 has won numerous customer service awards in the leisure airline sector. This generally translates to a more straightforward claims experience, though you should still be prepared to provide evidence and follow up if needed.

Popular Jet2 Routes from the UK

Jet2 specialises in holiday destinations, particularly around the Mediterranean:

Manchester - Palma

Leeds Bradford - Alicante

East Midlands - Tenerife

Newcastle - Faro

Edinburgh - Malaga

Glasgow - Lanzarote

Manchester - Antalya

Birmingham - Rhodes

Leeds Bradford - Corfu

Jet2 Compensation Amounts

Compensation amounts are the same for Jet2 as any other airline - set by EU/UK law.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

Most Jet2 routes to European holiday destinations qualify for £220-£350 compensation.

How Jet2 Handles Compensation Claims

Customer-Focused Approach

Jet2 prides itself on customer service. Their claims process tends to be more straightforward than some competitors, with dedicated teams handling EU261/UK261 claims.

Response Time

Expect a response within 4-8 weeks. During peak holiday seasons, response times may be longer due to higher volumes.

Package Holiday Claims

If you booked through Jet2holidays, the compensation for the flight element is still handled by Jet2 and follows the same EU261/UK261 process.

Tips for Claiming from Jet2

Use Your Booking Reference

Whether flight-only or Jet2holidays, your booking reference will link to your flight details.

Check Your Emails

Jet2 sends delay notifications - save these as evidence for your claim.

Note Actual Arrival Time

The delay is measured when doors open at your destination, not when you land.

Claim for Everyone

Remember to claim for all passengers on the booking - each person is entitled individually.

Jet2 Compensation FAQs

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