How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from LOT Polish Airlines?

LOT has an online claims form in their Contact section. You'll need your booking reference (PNR), flight details, and passenger information. Claims can be submitted in English through their website.

How long does LOT take to process claims?

LOT typically responds within 6-10 weeks. As a mid-size carrier, processing times can vary. If you haven't heard back within 8 weeks, follow up or consider escalating to Polish authorities.

Does LOT fly from UK regional airports?

Yes, LOT has been expanding its UK network and operates from various airports including London Heathrow, Manchester, and Edinburgh to Warsaw and other Polish cities.

Are connections through Warsaw covered?

Yes, if you booked a connecting journey through Warsaw on a single LOT booking and arrived 3+ hours late at your final destination, you can claim compensation.

Can I claim from LOT in English?

Yes, LOT's customer service handles claims in English. You can submit and track claims through their English website and receive correspondence in English.

LOT Polish Airlines Flight Delay Compensation

Was your LOT Polish Airlines flight delayed or cancelled? Poland's flag carrier must comply with EU261 and UK261 regulations. You could claim up to £520 compensation.

Check If You Can Claim

Claiming Compensation from LOT Polish Airlines

LOT Polish Airlines is Poland's flag carrier and one of the oldest airlines in the world. They operate from their Warsaw Chopin Airport hub, providing connections across Europe, North America, and Asia.

LOT has been growing its UK network, making them increasingly popular for UK travellers heading to Poland and connecting destinations. They're a member of Star Alliance, offering good connectivity options.

LOT's Claims Reputation

LOT handles claims through their customer service team with varying results. While they generally follow EU regulations, you may need to be persistent. The Polish aviation authority (ULC) is effective at resolving disputes.

Your Rights When Flying LOT Polish Airlines

Flight Delays

Arrive 3+ hours late? You're entitled to compensation of £220-£520 depending on total journey distance.

Cancellations

Cancelled LOT flights entitle you to compensation unless you received 14+ days notice or a suitable alternative.

Long-Haul Connections

LOT flies to the US and Asia from Warsaw. These connections qualify for up to £520 compensation.

Warsaw Hub

Missed your connection through Warsaw due to LOT's delay? You can claim based on final destination arrival.

Popular LOT Routes from the UK

LOT connects the UK to Poland and onwards to worldwide destinations:

London Heathrow - Warsaw

Manchester - Warsaw

Edinburgh - Warsaw

London - Krakow

London - New York (via Warsaw)

London - Chicago (via Warsaw)

LOT also offers connections to Seoul, Tokyo, and other Asian destinations via Warsaw.

LOT Polish Airlines Compensation Amounts

Compensation is based on total journey distance to your final destination.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

UK-Warsaw is medium-haul (£350), but US/Asia connections qualify for £520.

How LOT Polish Airlines Handles Claims

Online System

LOT has an online claims system accessible in English. Claims can be submitted and tracked through their website.

Variable Response

Response times can vary. Be prepared to follow up and potentially escalate if you don't receive a timely response.

Polish Regulation

ULC (Polish Civil Aviation Authority) handles passenger rights complaints and can help resolve disputes effectively.

Tips for Claiming from LOT Polish Airlines

Calculate Total Distance

Long-haul connections via Warsaw qualify for higher compensation.

Claim in English

LOT's customer service handles English claims — no need for Polish.

Use Polish ULC

The Polish aviation authority is effective at resolving LOT disputes.

Be Persistent

Follow up regularly if you don't receive a response within expected timeframes.

LOT Polish Airlines Compensation FAQs

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