How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from Lufthansa?

You can claim through Lufthansa's online feedback form on their website. Navigate to their customer relations section and submit your claim with booking reference, flight details, and personal information. Lufthansa generally processes claims professionally, though response times can vary.

How long does Lufthansa take to process claims?

Lufthansa typically takes 6-12 weeks to process compensation claims. As a large carrier handling many claims, processing can sometimes be slower during peak periods. If you haven't heard back within 8 weeks, follow up or consider escalating.

Does Lufthansa pay compensation in pounds?

Lufthansa may initially offer compensation in euros as they are a German carrier. However, you can request payment in GBP. The compensation amounts are fixed by regulation regardless of currency.

Can I claim for connecting flights on Lufthansa?

Yes, if you booked a connecting itinerary on a single Lufthansa booking and arrived at your final destination 3+ hours late, you can claim. The delay is measured at your final destination, not the connection point.

What if Lufthansa blames Frankfurt Airport congestion?

Airport congestion is generally NOT considered an extraordinary circumstance. Lufthansa must plan for typical operational delays. Only severe, unexpected events beyond the airline's control qualify as extraordinary circumstances.

Lufthansa Flight Delay Compensation

Was your Lufthansa flight delayed or cancelled? As Germany's flag carrier, Lufthansa must comply with EU261 and UK261 regulations. You could claim up to £520 compensation.

Check If You Can Claim

Claiming Compensation from Lufthansa

Lufthansa is Germany's largest airline and a founding member of Star Alliance. As the parent company of the Lufthansa Group (which includes Swiss, Austrian Airlines, Brussels Airlines, and Eurowings), they operate an extensive network connecting the UK to destinations worldwide via their Frankfurt and Munich hubs.

Like all airlines operating flights to and from the UK and EU, Lufthansa is bound by passenger rights regulations. Whether you flew on a short hop to Frankfurt or a long-haul connection to Asia, you're entitled to compensation for qualifying disruptions.

Lufthansa's Claims Reputation

Lufthansa generally handles compensation claims professionally, though the process can be slow. They tend to investigate claims thoroughly before paying. While they may initially cite extraordinary circumstances, valid claims are usually paid — persistence is key.

Your Rights When Flying Lufthansa

Flight Delays

If your Lufthansa flight arrives 3+ hours late at your final destination, you're entitled to compensation of £220-£520 depending on distance.

Cancellations

Cancelled flights entitle you to compensation unless you were notified 14+ days in advance or offered suitable alternative flights.

Missed Connections

If a Lufthansa delay causes you to miss a connection (on the same booking), and you arrive 3+ hours late, you can claim.

Denied Boarding

Bumped from an overbooked Lufthansa flight? You're entitled to compensation plus rebooking or a refund.

Popular Lufthansa Routes from the UK

Lufthansa connects UK airports to their major hubs and onwards to destinations worldwide:

London Heathrow - Frankfurt

London Heathrow - Munich

Manchester - Frankfurt

Birmingham - Frankfurt

Edinburgh - Frankfurt

London City - Frankfurt

Lufthansa Compensation Amounts

Compensation is based on flight distance, set by EU261/UK261 regulations.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

Many Lufthansa connecting flights via Frankfurt/Munich qualify for higher compensation due to total journey distance.

How Lufthansa Handles Claims

Professional but Slow

Lufthansa takes a professional approach to claims but can be methodical. Expect thorough investigation of your claim before payment.

Hub Delays

Frankfurt and Munich are busy hubs. Lufthansa may cite operational issues, but routine delays don't qualify as extraordinary circumstances.

Group Airlines

If you flew on a Lufthansa Group airline (Swiss, Austrian, Brussels Airlines), claim from the operating carrier, not Lufthansa directly.

Tips for Claiming from Lufthansa

Track Your Full Journey

For connecting flights, note the arrival time at your final destination, not the hub.

Keep Connection Records

Document any missed connections and alternative flights you were given.

Be Patient but Persistent

Lufthansa processes claims slowly. Follow up if you don't hear back within 8 weeks.

Claim in GBP

You can request payment in pounds rather than euros to avoid conversion fees.

Lufthansa Compensation FAQs

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