How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from Norwegian?

Norwegian has an online claims form in their Help section. You'll need your booking reference (PNR), flight details, and passenger information. Their process is relatively straightforward for a low-cost carrier.

How long does Norwegian take to process claims?

Norwegian typically responds within 4-8 weeks. During busy periods, this can extend. If you haven't received a response after 8 weeks, follow up or consider escalating.

Does Norwegian still fly transatlantic routes?

Norwegian restructured during the pandemic and now focuses primarily on European routes, particularly Scandinavia. They no longer operate the budget transatlantic routes they were famous for.

Are Norwegian flights from Gatwick covered?

Yes, all Norwegian flights departing from UK airports are covered by UK261 regulations. Flights to the UK from EU airports are covered by EU261.

What if Norwegian blames weather in Scandinavia?

Severe weather can be an extraordinary circumstance, but airlines must still take all reasonable measures. Norwegian can't refuse compensation simply because there was bad weather — they must prove they couldn't have avoided the disruption.

Norwegian Flight Delay Compensation

Was your Norwegian flight delayed or cancelled? The Scandinavian low-cost carrier must comply with EU261 and UK261 regulations. You could claim up to £520 compensation.

Check If You Can Claim

Claiming Compensation from Norwegian

Norwegian Air Shuttle is Scandinavia's largest low-cost carrier. While they restructured during the pandemic and discontinued their famous budget transatlantic services, they remain a major player on UK-Scandinavia routes.

Norwegian operates from several UK airports including Gatwick, Manchester, and Edinburgh, providing popular connections to Oslo, Copenhagen, Stockholm, and other Nordic destinations.

Norwegian's Claims Reputation

Norwegian has improved their claims handling in recent years. While they may initially cite extraordinary circumstances (particularly weather), they generally process valid claims. Their online claims system is user-friendly for a low-cost carrier.

Your Rights When Flying Norwegian

Flight Delays

Arrive 3+ hours late? You're entitled to compensation of £220-£350 depending on distance (most Norwegian routes are short to medium-haul).

Cancellations

Cancelled Norwegian flights entitle you to compensation unless you received 14+ days notice or a suitable alternative was offered.

Weather Delays

Scandinavian weather can cause issues. While severe weather may be extraordinary, Norwegian must prove they took all reasonable measures.

Right to Care

During long delays, Norwegian must provide meals, refreshments, and hotel accommodation if needed. Keep all receipts.

Popular Norwegian Routes from the UK

Norwegian connects the UK to Scandinavia and other European destinations:

London Gatwick - Oslo

London Gatwick - Copenhagen

London Gatwick - Stockholm

Manchester - Oslo

Edinburgh - Oslo

Edinburgh - Copenhagen

Norwegian Compensation Amounts

Compensation is based on flight distance — Norwegian routes typically qualify for £220-£350.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

UK-Scandinavia routes are typically 900-1,500km, qualifying for £220-£350 compensation.

How Norwegian Handles Claims

Online System

Norwegian has a straightforward online claims form. They acknowledge claims with a reference number and respond within a reasonable timeframe.

Weather Defence

Norwegian may cite Scandinavian weather as extraordinary circumstances. While severe weather can be valid, routine winter conditions are generally not an excuse.

Norwegian Regulator

Unresolved claims can be escalated to the Norwegian Civil Aviation Authority or use the UK CAA for flights departing from the UK.

Tips for Claiming from Norwegian

Document Weather Conditions

If told it's weather, check reports — were other flights operating normally?

Use Online Form

Norwegian's online claims system is more efficient than email or phone.

Challenge Weather Excuses

Routine Scandinavian winter weather is not extraordinary — push back if needed.

Keep Care Receipts

Meals and accommodation during delays should be reimbursed — save receipts.

Norwegian Compensation FAQs

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