How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from TAP Portugal?

TAP Portugal has an online claims form in their Customer Support section. You'll need your booking reference (PNR), flight details, and passenger information. They process claims through their central customer service team.

How long does TAP Portugal take to process claims?

TAP Portugal typically responds within 6-10 weeks. The airline has faced financial challenges in recent years, which can affect processing times. Follow up if you don't hear back within 8 weeks.

Does TAP fly to Brazil from the UK?

Yes, TAP is the leading carrier between Europe and Brazil, with excellent connections via Lisbon. These long-haul routes qualify for up to £520 compensation if delayed 3+ hours.

Are Lisbon connections covered?

Yes, if you booked a connecting journey through Lisbon on a single TAP booking and arrived 3+ hours late at your final destination due to TAP's delay, you can claim compensation.

What about TAP Express flights?

TAP Express is TAP's regional brand but operated by the same airline. Claims should be made through TAP Portugal's main claims process regardless of whether you flew TAP or TAP Express.

TAP Portugal Flight Delay Compensation

Was your TAP Portugal flight delayed or cancelled? Portugal's flag carrier must comply with EU261 and UK261 regulations. You could claim up to £520 compensation.

Check If You Can Claim

Claiming Compensation from TAP Portugal

TAP Air Portugal is Portugal's flag carrier, operating from their Lisbon hub to destinations across Europe, Africa, and the Americas. They're particularly known for their extensive Brazil network, making them the leading carrier between Europe and South America.

For UK travellers, TAP offers direct flights to Lisbon and Porto, plus excellent connections to Brazil, other Portuguese-speaking destinations in Africa, and beyond. All these routes are covered by compensation regulations.

TAP's Claims Reputation

TAP has faced financial challenges in recent years, which has affected their customer service responsiveness. Claims may take longer to process, and you may need to be persistent. However, valid claims are legally enforceable.

Your Rights When Flying TAP Portugal

Flight Delays

Arrive 3+ hours late? You're entitled to compensation of £220-£520 depending on your total journey distance.

Cancellations

Cancelled TAP flights entitle you to compensation unless you received 14+ days notice or a suitable alternative.

Brazil Connections

Long-haul flights to Brazil via Lisbon qualify for up to £520 compensation — the maximum available amount.

Lisbon Hub

Missed your connection through Lisbon due to TAP's delay? You can claim based on final destination arrival.

Popular TAP Portugal Routes from the UK

TAP connects the UK to Portugal and onwards to South America and Africa:

London Gatwick - Lisbon

London Heathrow - Lisbon

Manchester - Lisbon

London - Porto

London - São Paulo (via Lisbon)

London - Rio de Janeiro (via Lisbon)

Popular onward connections also include Funchal (Madeira), the Azores, and destinations across Brazil and Africa.

TAP Portugal Compensation Amounts

Compensation is based on total journey distance to your final destination.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

UK-Lisbon is medium-haul (£350), but Brazil connections qualify for £520.

How TAP Portugal Handles Claims

Variable Response Times

TAP's financial challenges have affected customer service. Expect variable response times and be prepared to follow up persistently.

Portuguese Regulation

TAP is regulated by ANAC (Portuguese Civil Aviation Authority). Unresolved claims can be escalated to this body for dispute resolution.

Legal Rights

Regardless of TAP's financial situation, your compensation rights are protected by law. Valid claims must be paid.

Tips for Claiming from TAP Portugal

Be Extra Persistent

TAP may be slow to respond — follow up regularly and don't give up.

Calculate Total Distance

Brazil and Africa connections significantly increase your compensation amount.

Use ANAC if Needed

Portuguese aviation authority can help resolve disputes if TAP doesn't respond.

Document Everything

Keep all communications and evidence — you may need them for escalation.

TAP Portugal Compensation FAQs

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