How much compensation can I claim for a delayed flight?

You can claim between £220 and £520 depending on the distance of your flight. Short-haul flights under 1,500km qualify for £220, medium-haul flights between 1,500-3,500km qualify for £350, and long-haul flights over 3,500km qualify for £520.

What is the 3-hour rule for flight delays?

Under EU261 and UK261 regulations, you are entitled to compensation if your flight arrives at your final destination more than 3 hours late. The delay is measured by when the aircraft doors open at your destination.

How long do I have to claim flight compensation?

In the UK, you have up to 6 years from the date of your flight to make a claim. However, we recommend claiming as soon as possible while the details are fresh.

What does no win no fee mean?

No win, no fee means you only pay if your claim is successful. If your claim is unsuccessful, you won't pay anything. This removes the financial risk of making a claim.

How do I claim compensation from TUI?

You can submit a claim through TUI's website via their "Manage My Booking" section or contact their customer service team. You'll need your booking reference and flight details.

Can I claim if I booked a TUI package holiday?

Yes, EU261/UK261 compensation applies to the flight element regardless of whether you booked a flight-only or full package holiday. The compensation is for the flight disruption specifically.

Does TUI still operate flights? I thought they were Thomson.

Thomson Airways rebranded to TUI Airways in 2017. If your flight was with Thomson before the rebrand, you can still claim as TUI has taken on all Thomson obligations. The same regulations apply.

What if TUI say the delay was due to a previous flight?

Aircraft arriving late from previous rotations is generally NOT an extraordinary circumstance. TUI is responsible for managing their fleet schedule, so this should not exempt them from paying compensation.

Are TUI long-haul flights covered?

Yes, TUI operates both short-haul and long-haul flights, and all are covered by EU261/UK261 when departing from UK/EU airports. Long-haul flights qualify for the higher £520 compensation.

TUI Flight Delay Compensation

Was your TUI flight delayed or cancelled? You could be entitled to up to £520 in compensation under EU261 and UK261 regulations.

Check If You Can Claim

Claiming Compensation from TUI Airways

TUI is the world's largest holiday company, operating both package holidays and flights through TUI Airways (formerly Thomson Airways). With bases at numerous UK airports including Manchester, Gatwick, and Birmingham, they operate a mix of scheduled and charter flights to holiday destinations worldwide.

As with all airlines operating from UK and EU airports, TUI Airways is fully subject to EU261 and UK261 compensation regulations. Whether you booked a flight-only deal or a complete package holiday, your rights to compensation are the same.

TUI's Claims Process

TUI handles flight compensation claims through their customer service team. While they process many claims efficiently, complex cases or high-volume periods may see delays. Keep all documentation and be prepared to follow up if needed.

Popular TUI Routes from the UK

TUI operates to numerous holiday destinations, including both short-haul and long-haul routes:

Manchester - Palma

Gatwick - Tenerife

Birmingham - Cancun

Manchester - Sharm El Sheikh

Gatwick - Orlando

East Midlands - Antalya

Glasgow - Lanzarote

Bristol - Cape Verde

Newcastle - Gran Canaria

TUI Compensation Amounts

Compensation amounts are fixed by regulation and the same for TUI as any other airline.

Flight Distance

Compensation

Example Routes

Under 1,500 km

£220

London to Paris, Dublin, Amsterdam

Most Common

1,500 - 3,500 km

£350

London to Rome, Athens, Marrakech

Over 3,500 km

£520

London to New York, Dubai, Bangkok

Compensation amounts are set by EU261 and UK261 regulations. Each passenger can claim individually.

TUI's long-haul routes to destinations like Cancun and Orlando qualify for the maximum £520.

How TUI Handles Compensation Claims

Package vs Flight-Only

Whether you booked a TUI package holiday or flight-only, EU261/UK261 compensation applies to the flight element. TUI handles these claims through their Airways team.

Response Time

TUI typically responds within 6-8 weeks. During peak holiday seasons or after widespread disruption events, response times may be longer.

Charter Flight Claims

TUI operates both scheduled and charter flights. Both types are covered by EU261/UK261 regulations - there's no difference in your compensation rights.

Tips for Claiming from TUI

Keep Your TUI App

The TUI app stores your booking details and can show flight status history - useful evidence.

Separate Flight & Holiday Claims

EU261/UK261 covers the flight. Any additional holiday claims go through TUI's standard complaints process.

Check Operating Carrier

Some TUI holidays use partner airlines. Verify TUI Airways actually operated your flight.

Include All Passengers

Claim for everyone on your booking - compensation is per person, not per booking.

TUI Compensation FAQs

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